Shipping & Delivery

Here you will find all information on where we deliver, what shipping costs, how long delivery takes, and what you can do if there's an issue with your shipment. These shipping details supplement our General Terms and Conditions.

1. Delivery Areas

We deliver to Germany, Austria, Switzerland, other countries in the European Union, the United Kingdom, and selected non-European countries.

You can see which specific countries are available during the checkout process in the country selection. If your country is not listed there, we currently cannot deliver to it.

We deliver exclusively to delivery addresses, not to packing stations without a valid post number, and not to addresses that appear implausible to us for delivery reasons. In such cases, we will contact you before shipping.

2. Shipping Costs

For deliveries within Germany, we offer free shipping for orders over 50.00 EUR.

The specific shipping costs for your order depend on the delivery country and the order value. They will be fully and separately displayed in your shopping cart and in the order summary before you submit your order. No shipping costs will be charged that were not shown to you beforehand.

All prices are in Euro (EUR) and are final prices including any statutory taxes and duties.

3. Customs and Import Duties

For deliveries to countries outside the European Union, such as Switzerland, Norway, or the United Kingdom, additional customs duties, import VAT, and other charges may apply. These costs are not paid to us but to the relevant customs and tax authorities of the destination country and are to be borne by you. If necessary, please inquire with your local authorities about the applicable rates before placing your order.

4. Processing and Delivery Times

After receiving your order, you will immediately receive an order confirmation by email. We will then prepare your shipment for dispatch.

The estimated delivery time for your order will be displayed on the product page, during the ordering process, and in the order confirmation. The time frame indicated there is decisive.

Unless otherwise agreed or stated, we will deliver the goods no later than 30 days after the contract is concluded.

Stated delivery times are calendar days, unless explicitly stated otherwise. Delivery is carried out by commissioned shipping and logistics service providers; their delivery days and times may vary depending on the region.

5. Tracking Your Shipment

As soon as your order leaves our warehouse, we will send you a shipping confirmation by email. This will contain a tracking number that you can use to monitor the status of your delivery.

Please note that it may take a few hours after dispatch for the tracking number to become active in the delivery service's system. If you have not received a shipping confirmation, please first check your spam folder and then contact support@shinorabeauty.com.

6. Partial Deliveries

If you order several items, they may arrive in separate shipments. This will not incur additional shipping costs for you. In the case of separate delivery, the withdrawal period only begins upon receipt of the last item; further details can be found in our Cancellation Policy.

7. Delivery Delays

If delivery is delayed, for example due to a disruption in the transport network, customs clearance, or increased shipment volumes, we will inform you immediately by email and provide you with the new estimated delivery date.

If we do not deliver the goods within the agreed or legal period, you may set us a reasonable grace period. If we still do not deliver within this grace period, you are entitled to withdraw from the contract; in this case, we will refund any payments already made immediately and in full. In cases provided by law, setting a grace period is not required. Your further legal rights remain unaffected.

If the ordered goods are permanently unavailable through no fault of ours because our supplier does not deliver to us, we will inform you immediately and refund any payments already made without delay.

8. Damaged or Incomplete Shipments

When shipping to consumers, we bear the risk of transport. If your shipment arrives damaged, you will not suffer any disadvantages as a result.

If you receive a visibly damaged shipment, please proceed as follows:

If possible, report the damage directly to the delivery person and have it confirmed.
Photograph the outer packaging, the damage, and the contents of the shipment.
Email us within a few days at support@shinorabeauty.com, providing your order number and tracking number, and attach the photos.

We will then clarify the matter with the transport company and arrange for a replacement or refund. Reporting the claim to the delivery person is not required for your legal rights; it merely helps us to assert our own claims against the transport company. The same applies if your shipment is incomplete or an incorrect item has been delivered.

9. Lost Shipments and Failed Delivery

If a shipment is not delivered by the delivery service within the specified delivery time and its whereabouts cannot be clarified via tracking, we will initiate an investigation upon your report. If the loss is confirmed, we will either re-deliver free of charge or refund the purchase price, whichever you prefer.

If a shipment cannot be delivered because the delivery address you provided is incomplete or incorrect, or because you fail to collect the shipment within the storage period despite notification, the shipment will be returned to us. In this case, we will contact you to discuss whether we should resend the item or refund the purchase price. Additional shipping costs may apply for re-shipment due to an incorrect address; we will inform you of these beforehand.

10. Returns and Refunds

If you wish to return an order, you can find the complete procedure on the Returns and Refunds page. Your statutory right of withdrawal is described in our Cancellation Policy.

11. Contact

For questions about your delivery, you can reach us by email at support@shinorabeauty.com. We usually respond within 48 hours.

Provider:
Bold & Boundless LLC
1007 N Orange St., 4th Floor, Suite #3063
Wilmington, Delaware 19801
United States