Returns and Refunds

If a device doesn't suit you, you can return it. On this page, we explain your options, the process, and when you'll receive your money back.

There are two independent ways to return an order: your statutory right of withdrawal and our voluntary 60-day money-back guarantee. You decide which method you want to use. The guarantee is in addition to your statutory rights and does not restrict or replace them.

1. Your Statutory Right of Withdrawal

As a consumer, you can withdraw from the purchase contract within 14 days without giving any reason. The period begins on the day you, or a third party designated by you who is not the carrier, took possession of the goods.

If you withdraw from the contract, we will refund all payments we have received from you, including the costs of delivery. This excludes additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us.

You bear the direct costs of returning the goods.

You can find the full legal text, deadlines, exceptions, and the sample withdrawal form in our Cancellation Policy.

2. Our Voluntary 60-Day Money-Back Guarantee

In addition to your statutory right of withdrawal, we offer a voluntary 60-day money-back guarantee. This is a voluntary contractual service from Shinora Beauty.

What the Guarantee Covers

If you are not satisfied with your device, you can return it within 60 days from the day you received the goods and receive a refund of the purchase price paid. You do not need to provide a reason.

Guarantor

Bold & Boundless LLC, 1007 N Orange St., 4th Floor, Suite #3063, Wilmington, Delaware 19801, United States, Email: support@shinorabeauty.com.

Conditions

  1. You register the return with us within 60 days of receiving the goods. The receipt of your registration by us is decisive for compliance with the deadline.
  2. You return the goods completely after receiving our return instructions, i.e., including all accessories supplied.
  3. The goods do not show any damage beyond normal testing and use.

Cost of Return

Under the voluntary guarantee, you bear the direct costs of returning the goods.

What the Guarantee Does Not Limit

Your statutory rights as a consumer, particularly the right of withdrawal and statutory liability for defects, exist independently of this guarantee and are free of charge for you. They are neither restricted nor replaced by the guarantee.

3. If the Goods are Defective

If the delivered goods are defective or do not conform to what was contractually agreed, the statutory warranty rights under §§ 434 et seq. of the German Civil Code (BGB) apply. The limitation period for claims for defects for consumers is two years from the delivery of the goods.

In this case, you do not bear any return shipping costs. Simply write to us at support@shinorabeauty.com and describe the defect. You can find details in section 9 of our General Terms and Conditions.

4. How a Return Works

  1. Register your return. Register your return in your customer account or write us an email at support@shinorabeauty.com. Please include your order number and the items you wish to return.
  2. Await confirmation and return address. We will confirm receipt of your registration and send you the return address as well as all further instructions by email. Please only send the goods back after receiving these instructions so that we can clearly assign your shipment.
  3. Pack the goods. Pack the device, along with all accessories, as securely as possible for transport. The original packaging is best for this, but not strictly necessary.
  4. Ship the goods. Send the package to the address provided to you. We recommend choosing an insured shipping method with tracking and keeping the proof of shipment until the refund has been received.
  5. Receive your refund. As soon as your return has been received and checked, we will initiate the refund.

If you exercise your statutory right of withdrawal, you must send the goods within 14 days of your declaration of withdrawal. The deadline is met if you dispatch the goods before the expiry of this period.

In the course of processing, we may occasionally ask you for photos of the product, packaging, and accessories. This helps us resolve the case more quickly and identify transport damage. The processing of your withdrawal and your statutory rights do not depend on you sending us photos.

5. Refund: Timing, Amount, and Payment Method

When Exercising the Right of Withdrawal

We will refund all payments we have received from you, including the costs of delivery, without undue delay and at the latest within 14 days from the day on which your declaration of withdrawal was received by us. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

When Claiming the 60-Day Guarantee

We will refund the purchase price paid immediately after receipt and inspection of the returned goods, at the latest within 14 days.

Applicable to Both Methods

The refund will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for the refund.

How long it takes for the credit to appear in your account depends on your payment service provider or bank. For credit and debit cards, up to ten business days after our initiation is common.

6. Compensation for Loss of Value

You are allowed to examine the goods as you would in a retail store. You only have to pay for any loss of value if this loss is due to handling of the goods that was not necessary to check their condition, properties, and functionality.

7. Exchange

If you would like to exchange one device for another, please send us an email at support@shinorabeauty.com. We generally handle an exchange as a return followed by a new order, so that the refund and the new delivery can proceed independently.

8. Contact

For questions about your return or refund, you can reach us by email at support@shinorabeauty.com. We usually respond within 48 hours.

Provider:
Bold & Boundless LLC
1007 N Orange St., 4th Floor, Suite #3063
Wilmington, Delaware 19801
United States