Terms and Conditions

1. Scope and Provider

These General Terms and Conditions (hereinafter "GTC") apply to all contracts for the delivery of goods that you conclude via the Shinora Beauty online shop at www.shinorabeauty.de.

Provider and contractual partner is:

Bold & Boundless LLC
1007 N Orange St., 4th Floor, Suite #3063
Wilmington, Delaware 19801
United States
Email: support@shinorabeauty.com

Hereinafter, we refer to ourselves as "we", "us" or "Shinora Beauty" and to you as "customer" or "you".

A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities (§ 13 German Civil Code (BGB)). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).

Our offer is directed at consumers and entrepreneurs, each with a delivery address in the countries we offer in the ordering process. Only these GTC apply. Deviating, conflicting or supplementary terms and conditions of the customer shall only become part of the contract if and to the extent that we have expressly agreed to their validity in text form.

2. Contract Language and Conclusion of Contract

The language available for concluding the contract is German.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to you to order goods (invitatio ad offerendum).

The ordering process proceeds as follows:

  1. You select the desired products and place them in the shopping cart.
  2. In the shopping cart, you can check the selected products at any time, change quantities, or remove items.
  3. You enter your delivery and billing information and select a payment method.
  4. On the final order summary, all order data, including the total price and any shipping costs, will be displayed again. You can correct your entries there using the usual keyboard and mouse functions and your browser's back function.
  5. By clicking the button that concludes the order process, you submit a binding offer to conclude a purchase contract for the goods in the shopping cart.

After receiving your order, we will immediately send you an automatic confirmation of receipt by email. This confirmation of receipt does not yet constitute acceptance of your offer.

The purchase contract is concluded as soon as we accept your offer by an explicit declaration of acceptance (order confirmation) in text form or ship the ordered goods to you, but at the latest with the dispatch of the goods. If we do not accept your offer within five working days, it is deemed rejected; in this case, you are no longer bound by your offer and any payments already made will be refunded immediately.

For payment methods where payment is triggered immediately during the ordering process (e.g., credit card, PayPal, Apple Pay, Google Pay, Shop Pay), the contract is concluded with the confirmation of the payment instruction by the respective payment service provider and our acceptance.

3. Storage of the Contract Text

We store the contract text of your order. We will send you the order data and these GTC along with the order confirmation by email. You can also access, print, and save the GTC at any time on this page. You can also view your past orders in your customer account, if you have created one.

4. Prices and Shipping Costs

The prices stated in the online shop at the time of the order are decisive. All prices are final prices in Euros (EUR) and include any legally applicable taxes and duties.

The total price applicable to your order, including all taxes, duties, and any shipping costs, will be displayed to you in the order summary before you submit your order.

For deliveries within Germany, we offer free shipping for orders over EUR 50.00. The specific shipping costs for your order will be displayed during the ordering process before you submit your order. Details on shipping costs and delivery areas can be found on the Shipping and Delivery page.

For deliveries to countries outside the European Union, additional customs duties, import sales taxes, or other charges may apply, which are not to be paid to us, but to the competent customs or tax authorities. You bear these costs.

5. Payment Terms

We offer you the following payment methods:

  • Credit card and debit card (Visa, Mastercard, American Express, Discover, Diners Club)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Which payment methods are available to you in individual cases will be displayed during the ordering process before you submit your order. We reserve the right to exclude individual payment methods in individual cases, especially for reasons of payment security.

The purchase price is due for payment immediately upon conclusion of the contract. For payment by credit card or debit card, your account will be charged upon completion of the order. For payments via PayPal, Apple Pay, Google Pay, or Shop Pay, the terms of use of the respective provider also apply.

If you fall into arrears with payment, we are entitled to demand statutory default interest. The right to claim further damages caused by default remains reserved.

You are only entitled to offset if your counterclaims have been legally established, are undisputed, or have been acknowledged by us. You can only exercise a right of retention insofar as the claims are based on the same contractual relationship.

6. Delivery and Delivery Time

Delivery will be made to the delivery address you specified in the order process. We deliver to the countries that can be selected in the order process.

The estimated delivery time will be displayed to you during the order process and in the order confirmation. Unless otherwise agreed or stated, we will deliver the goods within 30 days of the conclusion of the contract at the latest.

If the goods you ordered are not available because we were not supplied with these goods by our supplier through no fault of our own, we are entitled to withdraw from the contract. In this case, we will inform you immediately and refund any payments already made without delay. Your statutory rights remain unaffected.

If there are delivery delays, we will inform you immediately. If we do not deliver the goods within the agreed or statutory period, you can set us a reasonable grace period. If we do not deliver even within this grace period, you are entitled to withdraw from the contract. In the cases provided for by law, setting a grace period is not necessary.

When shipping to consumers, the risk of accidental loss and accidental deterioration of the goods only passes when the goods are handed over to you or to a person authorized to receive them by you. For entrepreneurs, the risk already passes when the goods are handed over to the transport company.

Damaged shipments should, if possible, be reported to the delivery person immediately upon delivery and then contact us. Failure to make such a complaint has no consequences for your statutory rights and only serves to enable us to assert our own claims against the transport company.

7. Retention of Title

The delivered goods remain our property until full payment of the purchase price.

Towards entrepreneurs, we reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. The entrepreneur is entitled to resell the reserved goods in the ordinary course of business; he hereby assigns to us all claims arising therefrom in the amount of the invoice amount, and we accept this assignment.

8. Right of Withdrawal

Consumers have a statutory right of withdrawal for distance contracts. Details, the withdrawal period, the conditions, and the consequences of withdrawal, as well as the model withdrawal form, can be found in our Withdrawal Policy. The withdrawal policy printed therein is part of these GTC.

The right of withdrawal does not apply to contracts specified in § 312g (2) BGB, in particular not to contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

9. Warranty (Liability for Defects)

Statutory liability for defects according to §§ 434 et seq. of the German Civil Code (BGB) applies. We warrant that the goods are free from material and legal defects at the time of the transfer of risk and comply with the contractually agreed and objective requirements.

For consumers, the limitation period for claims based on defects for newly manufactured goods is two years from the delivery of the goods. If a defect appears within one year of delivery, it is presumed that the goods were already defective at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect (§ 477 BGB).

In the event of a defect, you can initially demand subsequent performance, i.e., at your option, the removal of the defect (rectification) or the delivery of a defect-free item (replacement delivery). We can refuse the type of subsequent performance you have chosen if it is only possible with disproportionate costs. If subsequent performance fails, is unreasonable, or if we refuse it, you can, in accordance with statutory provisions, reduce the purchase price, withdraw from the contract, or demand damages or reimbursement of futile expenses.

For entrepreneurs, the limitation period for claims based on defects is one year from the delivery of the goods; the statutory limitation periods for the right of recourse according to § 445a BGB, in the case of fraudulent concealment of a defect, and for claims for injury to life, body, or health, and in the case of grossly negligent or intentional breach of duty, remain unaffected. For entrepreneurs, § 377 of the German Commercial Code (HGB) applies.

To assert claims for defects, please contact support@shinorabeauty.com. Your statutory rights are not dependent on you contacting us first.

10. Voluntary 60-Day Money-Back Guarantee

In addition to your statutory rights, we grant you a voluntary 60-day money-back guarantee. This guarantee is a voluntary contractual service provided by Shinora Beauty. It exists alongside the statutory right of withdrawal and statutory liability for defects and neither restricts nor replaces them. Your statutory rights are available to you independently of this guarantee and free of charge.

Content of the Guarantee

If you are not satisfied with a device purchased from us, you can return it to us within 60 days from the day you received the goods and receive a refund of the purchase price paid. No reason is required.

Guarantor

The guarantor is Bold & Boundless LLC, 1007 N Orange St., 4th Floor, Suite #3063, Wilmington, Delaware 19801, United States, Email: support@shinorabeauty.com.

Spatial and Personal Scope

The guarantee applies to consumers who purchased the goods directly through our online shop and to all delivery areas where we deliver.

Conditions for Claiming

  1. You register the return with us within the 60-day guarantee period. The deadline is met if your registration is received by us within 60 days of receipt of the goods.
  2. After receiving our return instructions, you return the goods complete, i.e., including all accessories supplied, to the return address provided by us.
  3. The goods are free from damage that goes beyond normal testing and use.

Cost of Return

Under this voluntary guarantee, you bear the direct costs of returning the goods. If you exercise your statutory right of withdrawal instead, the cost bearing is determined by our Withdrawal Policy.

Refund

Upon receipt and inspection of the returned goods, we will refund the purchase price to you immediately, at the latest within 14 days. The refund will be made using the same payment method that you used for the original transaction, unless explicitly agreed otherwise with you. No fees will be charged for the refund.

Details of the process can be found on the Returns and Refunds page.

11. Liability

We are liable to you without limitation for damages resulting from injury to life, body, or health, which are based on an intentional or negligent breach of duty by us, our legal representatives, or vicarious agents.

We are also liable without limitation for damages based on intent or gross negligence, in the case of fraudulent concealment of a defect, in the case of assuming a guarantee for the quality of the goods, and in all cases where we are mandatorily liable under the Product Liability Act.

In the case of a slightly negligent breach of an essential contractual obligation, our liability is limited to the contract-typical, foreseeable damage. Essential contractual obligations are those obligations whose fulfillment enables the proper execution of the contract in the first place and on whose observance you can regularly rely.

Otherwise, our liability is excluded.

The aforementioned limitations of liability also apply in favor of our legal representatives, employees, and vicarious agents.

12. Intended Use of Our Devices

Our products are cosmetic application devices for home use, including those based on LED light technology, radio frequency, EMS, and infrared. They are not medical devices and do not replace a medical diagnosis or medical treatment.

Before first use, please read the operating manual supplied with the product completely and observe the safety instructions, application instructions, and contraindications mentioned therein. If you have health problems, are pregnant, wear an active implant such as a pacemaker, or are unsure about the suitability of the device for you, consult a doctor before use.

13. Notes on the Disposal of Waste Electrical and Electronic Equipment and Batteries

Electrical and electronic equipment must not be disposed of with unsorted municipal waste at the end of its useful life. The symbol of the crossed-out wheeled bin on the device, packaging, or operating instructions indicates this. You can hand in old appliances free of charge at municipal collection points and at distributors who are legally obliged to take them back.

Before handing in an old device, please delete any personal data stored on the device at your own responsibility.

Batteries and accumulators also do not belong in household waste. You are legally obliged to return used batteries and accumulators. You can hand them in free of charge at municipal collection points or wherever batteries and accumulators are sold. Batteries and accumulators that cannot be separated from the old device without destruction must be handed in together with the old device. Batteries and accumulators containing harmful substances are marked with the symbol of the crossed-out wheeled bin and with the chemical symbol of the harmful substance contained (Cd for cadmium, Hg for mercury, Pb for lead). Please tape the poles of lithium batteries and lithium-ion accumulators before returning them or pack them individually to avoid short circuits.

14. Dispute Resolution

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

15. Applicable Law and Final Provisions

For all legal relations between you and us, the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law only applies insofar as you are not thereby deprived of the protection afforded to you by the mandatory provisions of the law of the state in which you have your habitual residence.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is our business location. For consumers, the statutory places of jurisdiction apply.

Should individual provisions of these GTC be or become wholly or partially ineffective, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall replace the ineffective provision.

16. Contact

If you have any questions about these GTC, your order, or our products, you can reach us by email at support@shinorabeauty.com. We usually respond within 48 hours.