Return Request

 

To request a return, you must submit a request. You can find all details in our return policy.

Please note: The cost of returning the product must be borne by the customer.

1
Log in to account

Log in to your account by clicking the profile icon in the shop navigation or via the new customer account URL:
You will need to enter your email address and use a six-digit verification code sent to your email.

2
Select order

After logging in, click on the order you wish to return.

3
Select items for return

If the order contains multiple items, you can select the specific items you wish to return.

4
Provide reason for return

Choose a reason for the return and optionally add a note.

5
Submit request

Finally, click "Submit request" to submit the return request.

After the request

We will review your request within 24 hours on weekdays and within 72 hours on weekends. If the return is approved, you will receive an email with precise return instructions, including the return address. If the return is rejected, we will also inform you by email.

Important: Immediately after submitting the request, you will receive an automatic email asking you to submit photos of the product, packaging, and all accessories. Please reply to this email within 7 days to complete the return.